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How oboss Handles Your Personal Information

We keep this straightforward. When you create an account, deposit through bKash, Nagad or Rocket, or contact support, we collect specific data to run your account safely.

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oboss How oboss Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have questions about your personal information, want to request a copy of what we hold, or need something corrected or deleted, reach out through any of these channels. Our team handles privacy-related queries with priority.

Team online

Live Chat

Open live chat from your account dashboard on mobile or browser. Mention your request is about personal data so we route it to the right team member quickly. Available around the clock for account holders.

Email Support

Send your privacy request to our support email address listed in your account settings. Include your registered phone number so we can locate your records without delay. We acknowledge receipt and respond with next steps.

Account Settings

Inside your account, head to the profile section where you can update your name, phone number or email directly. For deletion requests or data export, use live chat or email since those need manual verification from our side.

HOW WE PROTECT YOU

Data Handling, Cookies, Security and Your Rights

We built our data practices around keeping things minimal — collect only what we need, protect it properly, give you control. Here is how each part works in practice across your account lifecycle with us.

Encryption in Transit All data moving between your device and our servers travels through encrypted connections. Whether you log in from your phone browser or through the app, session data and payment details stay protected from interception during transfer.
Cookie Usage We use session cookies to keep you logged in as you move between lobby, wallet and support pages. No advertising trackers from third parties run on our site. Clear cookies from your device settings whenever you choose.
Account Security Each login requires your registered phone number and password. If we detect access from a new device or unusual location, we may ask for additional verification through OTP sent to your registered number before granting entry.
Data Retention Your information stays on file while your account remains active. After you request account closure, we remove personal details within a reasonable period unless local regulations require us to retain specific records longer.
Your Right to Access You can request a full summary of what personal data we hold about you. Contact us through live chat or email, verify your identity, and we compile your data into a readable format and send it to your registered email.
Your Right to Deletion Ask us to delete your personal information at any time. Once verified, we remove your data from active systems. Some transaction records may remain where required by applicable law in your jurisdiction, but personal identifiers get stripped.

Common Questions About Your Data on oboss

These are the questions account holders ask us most often about how their personal information is handled. If your question is not covered here, reach out through live chat or email and we will answer directly.

We collect your name, phone number, email address and any identity documents you submit during verification. We also record your device type, IP address and login timestamps to monitor account security and prevent unauthorised access.

No. We never store your mobile wallet PIN or full payment credentials. We receive only the transaction reference, amount and timestamp from your payment provider to confirm your deposit or withdrawal was completed successfully.

Only authorised team members handling your account or support request can access your data. We share limited details with payment processors solely to complete transactions. We do not sell or pass your information to advertisers or unrelated third parties.

Open live chat or send an email to our support team and state you want a data access request. After verifying your identity through your registered phone number, we compile your records and deliver them to your registered email address.

Yes. Contact us through live chat or email with a deletion request. After identity verification, we remove your personal data from active systems. Certain transaction records may remain if required by applicable regulation in your jurisdiction.

We use session cookies to keep you logged in as you navigate between pages. We do not run third-party advertising trackers. You can clear cookies from your browser or device settings at any point without affecting your account standing.

Once you request closure, we begin removing personal details within a reasonable timeframe. Some records may be retained longer where local regulations require it, but personal identifiers are stripped from those retained records.

All data travels through encrypted connections between your device and our servers. Transaction details sent from bKash, Nagad or Rocket are processed in a secure environment and are not exposed to any third party beyond the payment processor.

Our services depend on your local law and eligible regions. Regardless of where you access from, we apply the same data protection practices. We do not share your data with foreign entities for marketing purposes.

Log into your account and open the profile section. You can update your phone number or email directly there. If you need to change the number linked to your wallet verification, contact support through live chat for a manual update with identity check.

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